I hate it when I have to verify my own identity and I can't answer any of the questions because they're pulled from information from a long time ago. I can't recognize old phone numbers or remember old mailing addresses! There may not have been that many, but who remembers their phone number from 20 years ago? Then they try to trick you with a question where the correct answer is none of the above. I'm beginning to think I'm not sure who I am, according to the algorithms. It feels like breaking into your own house because you've lost your keys.
So, reader, I am asking for your stories. Have you been bested by the system when all you want to do is access your own information? I can do with hearing other people's horror stories.
As always, please keep it civil and relevant. I promise I will refrain from commenting on your experience, but I might be curious enough to ask questions to better understand your story.
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Interestingly, the person who made the recommendations for making passwords secure with ridiculous rules and requiring systems to prompt users to change passwords on a regular basis did not think things through. Unfortunately, his ideas were adopted and have been giving users headaches ever since.
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