I placed two mobile orders today, one at Dunkin and one at Starbucks.
I asked for Sausage Egg Sandwich at Dunkin, no cheese. They got the no cheese, but they put bacon instead of sausage in it. Of course I didn’t notice until I sat down to eat it (somewhere else).
Then I had ordered an iced latte at Starbucks, and they made it hot. At least that was rather obvious, so they remade it.
The whole idea of mobile orders is that there are no excuses for messing it up as the exact order is printed on the ticket!
WTH?
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